Alcatel Implementation Engineer managing technical implementations of ALE communication solutions with a focus on project execution and customer needs. Engaging in hybrid environments and ensuring system integration and support.
About the role
- Client Implementation Manager at ServiceMac driving project implementations for mortgage servicing technology. Collaborating with teams & clients to ensure timely & effective onboarding to enhance customer satisfaction.
Responsibilities
- Responsible for the implementation and/or effectiveness of products, services and technical or business systems
- Develops project plans to manage change and ensure that implementations are completed on time, within budget and meet client expectations
- Builds and sustains client relationships during the implementation phase
- Conducts online meetings/conference calls to orient a new employee or customer, present new functionality, perform training and collaborate with clients about concerns
- Develops implementation plans which include timelines and metrics for communication, marketing and training activities
Requirements
- Bachelor’s degree or equivalent combination of education and experience
- 6-8 years of directly related experience
- Strong background in Title Insurance, Mortgage, or related industry
- Able to evaluate Change Management scope of project
- Proficient in Microsoft Word, Excel and PowerPoint
Benefits
- medical
- dental
- vision
- 401k
- PTO/paid sick leave
- employee stock purchase plan
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