Wholesale Operations Analyst ensuring operational excellence and compliance in U.S. and Canadian wholesale processes. Managing reconciliation challenges and serving as the primary SME for the North America Service Center.
About the role
- Implementation Analyst in the Payments unit, responsible for client onboarding and technical integration. Ensuring effective communication and management of project implementation processes.
Responsibilities
- Communication Facilitation: Act as an intermediary between the team and other departments or clients, ensuring information is conveyed clearly and efficiently while aligning expectations and objectives.
- Project Implementation Management: Responsible for configuring and parameterizing systems according to the products contracted by clients, ensuring the solution meets each client's specific needs.
- Test Execution: Prepare and execute all required test data to validate the implemented client flows.
- User Training and Support: Deliver training and refresher sessions for users according to client needs.
- Change and Release Management (GMUD): Monitor and execute application updates (GMUD), ensuring the integrity and consistency of information.
- Incident and Ticket Handling: Directly analyze and resolve tickets opened by areas that interface with clients.
- Client Documentation: Document client flows related to the company's products.
- Data Mapping: Perform data mappings according to the specifications provided by banks and established layouts.
- Quality Assurance: The Mid-level Implementation Analyst is responsible for ensuring the quality and effectiveness of deliverables throughout the client onboarding process.
Requirements
- Bachelor's degree in IT or a related field
- Knowledge of Agile methodologies — Scrum
- Proven experience in technical implementations, especially with EDI in billing/collections, Pix and card flows
- Experience with EDI (Electronic Data Interchange), specifically in billing, Pix and card flows
- Experience with APIs and Postman
- Familiarity with Jira
- Ability to manage requests and priorities
- Knowledge of Agile methodologies - Scrum
- Intermediate Excel skills
Benefits
- Not specified
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