Recruitment Analyst managing end - to - end recruitment processes for tech and operational vacancies. Collaborating with managers and ensuring efficient selection and sourcing strategies.
About the role
- Wholesale Operations Analyst ensuring operational excellence and compliance in U.S. and Canadian wholesale processes. Managing reconciliation challenges and serving as the primary SME for the North America Service Center.
Responsibilities
- Serve as the primary Subject Matter Expert (SME) and escalation point for reconciliation challenges and discrepancy resolution, ensuring compliance and operational integrity
- Investigate and resolve high-priority, time-sensitive, or non-standard administrative challenges for both U.S. and Canadian markets, collaborating across internal departments to maintain continuity
- Conduct regular, detailed audits of work processed by the NASC team to ensure accuracy, adherence to internal policies, and compliance with all relevant procedures
- Act as the primary resource for answering detailed questions and providing real-time guidance to the NASC team regarding process interpretation and execution
- Deliver comprehensive training sessions to new and existing NASC team members on wholesale processes
- Analyze escalation trends and recommend process improvements to reduce risk and enhance efficiency
- Accurately process incoming payments received via check, ensuring proper and timely application to designated wholesale accounts
- Manage and maintain the secure physical inventory of Manufacturer’s Certificates of Origin (MSOs) and titles
- Execute the accurate and timely release of MSOs and titles upon full payoff of the corresponding accounts, adhering strictly to procedural guidelines
- Perform User Acceptance Testing (UAT) for system enhancements and releases, including rigorous regression testing to validate system integrity and continuity of operations
- Assist with special projects, reports, and ad-hoc tasks, providing operational data and subject matter expertise as assigned
Requirements
- 2-4 years of relevant experience or 6 years experience in lieu of degree
- 2+ years customer service experience (required)
- Proficiency in Microsoft Word and Excel
- Experience in accounting, payment processing, compliance or operational workflows
- Strong analytical and training skills
Benefits
- annual bonus program
- 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
- starting at 4 weeks paid vacation
- 15 calendar holidays
- 8 weeks paid parental leave
- employee assistance program
- comprehensive healthcare plans and wellness programs
- onsite fitness (at some locations)
- tuition assistance and volunteer paid time off
- short-term and long-term disability plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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