Customer Service Technical Representative working at Tornatech's Laval plant. Assisting American customers with technical queries and after - sales service issues in a dynamic environment.
About the role
- Customer Service Specialist providing technical support for luxury massage chair products at Furniture For Life. Handling customer inquiries and ensuring high-level customer service in a dynamic environment.
Responsibilities
- Effectively manage inbound end-user and dealer support requests
- Troubleshoot product and component issues
- Maintain detailed notes regarding all service activities in CRM
- Consistently create accurate and detailed work orders
- Act as an ambassador for FFL Brands and the products it sells
Requirements
- 2+ years of customer service, sales or related experience
- Proficient in Microsoft Office and/or Google Suite
- Salesforce or similar CRM experience preferred
Benefits
- Medical
- Vision
- Dental
- Life
- LTD
- STD
- 401(k) Match
- Employee Purchase Program
Job title
Job type
Experience level
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Degree requirement
Location requirements
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