Customer Service Specialist providing technical support for luxury massage chair products at Furniture For Life. Handling customer inquiries and ensuring high-level customer service in a dynamic environment.
Responsibilities
Effectively manage inbound end-user and dealer support requests
Troubleshoot product and component issues
Maintain detailed notes regarding all service activities in CRM
Consistently create accurate and detailed work orders
Act as an ambassador for FFL Brands and the products it sells
Requirements
2+ years of customer service, sales or related experience
Proficient in Microsoft Office and/or Google Suite
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