Technical Claim Manager overseeing General Liability claims, investigating coverage and liability at RLI insurance. Managing claims for injuries and damages while participating in special projects as needed.
About the role
- Store Manager leading luxury retail team at Ferragamo in Washington, DC. Responsible for team leadership, customer experiences, and sales performance.
Responsibilities
- Be a leader, a nurturer, a natural connector with a passion for helping others develop and express their true potential
- Create a long-term, authentic bond with your team by fostering growth, listening with respect and inclusion
- Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forward-thinking mindset
- Conduct regular reviews with the team including department managers to increase team performance and further develop their skills
- Design, lead, and drive store strategy to achieve the best sales performance, by understanding client desires and creating a hand-crafted 360° experience for the client
- Keep momentum going towards long-term strategy despite short-term pressures while developing strategic plans to achieve long-term store and organizational goals
- Coach the growth and development of the team in providing excellent and specialized customer service to develop meaningful and loyal client relationships through personal connections and CRM initiatives as well as to ensure the application of Ferragamo standards (Selling Ceremony, Visual guidelines, Grooming standards, procedures, etc.)
Requirements
- Previous retail/customer facing experience preferred, luxury retail experience a plus.
- Proficient English language skills; knowledge of second language preferred.
- Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.
- Ability to effectively communicate with customers, peers, and management.
- Ability to communicate on the telephone with proper etiquette.
- Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
- Ability to work as part of a team and take initiative independent of direct supervision.
Benefits
- Health insurance
- Professional development opportunities
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