Service Performance Manager Team Lead managing service delivery in Professional Services & Digital for Transport for London. Ensuring effective collaboration in high - stakes operational environments while leading a team.
About the role
- Clinical Case Manager providing comprehensive care and support to clients in various aspects including medical, educational, and housing assistance. Advocating for client needs with a focus on mental health and substance use treatment.
Responsibilities
- Recommend and assist access to medical, educational, social, vocational, housing, and more to support program goals.
- Initiate referrals to next level care, coordinate with physical health providers for whole-person care, and advocate in the best interest of clients.
- Provide case management with crisis intervention, discharge plan, group & individual work, mental health/substance use disorder counseling, screening, and assist clients in meeting basic needs and symptom management.
- Complete accurate and timely documentation, meet minimum billable requirements for direct client services if contractually required.
- Facilitate placement including pre-placement visits, and transportation as needed.
- Shift coverage including part of the on-call team.
- Provide field-based services as required by program and client need.
- Maintain confidentiality of client’s care.
- Participate in scheduled program meetings.
- Other relevant duties as assigned.
Requirements
- Master's degree with two years experience in social services; or bachelor's degree with four years of experience in social services.
- For SUD CM, a certification from recognized board is preferred and registration required.
- Valid CA driver’s license and current auto insurance per contract requirements required.
- Experience providing mental health and/or substance use disorder services preferred.
- Cultural competency understanding required.
- Bilingual preferred.
- Knowledge of Microsoft Office and EHR software preferred.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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