Customer Service Technician coordinating post - installation activities at a global automation company. Ensuring optimal project management and client communication in Italy.
About the role
- Sales Support Representative preparing pricing proposals and supporting sales at Ferguson. Liaising between customers and internal teams, ensuring quality order fulfillment.
Responsibilities
- Prepare and manage detailed pricing proposals and quotations for products and services across various projects.
- Support new sales opportunities by monitoring bids, researching projects, and assisting with prospecting efforts.
- Provide product and technical information to outside sales representatives, supporting efforts to generate sales in the utility market segment.
- Develop and maintain customer documentation that outlines product information and solution details.
- Act as a liaison between customers and internal teams, ensuring effective communication, timely order fulfillment, and resolution of technical or service-related issues.
- Oversee and support the full Order-to-Invoice cycle, ensuring quality standards are upheld and all corrective actions and field quality reports are managed effectively.
- Ensure compliance with company policies, including Health, Safety, and Environmental (HSE) requirements.
- Maintain regular, reliable attendance and complete other duties as assigned.
Requirements
- 1 to 3 years of experience in a sales support, customer service, or related role.
- Industry experience in appliances, plumbing fixtures, lighting or broader plumbing/commercial/mechanical trades is a huge plus.
- Experience in a target-driven sales environment preferred.
- Developing knowledge of sales techniques such as prospecting, negotiation, persuasion, and closing.
- Strong organizational and project management skills; experience in project management is a plus.
- General digital literacy and proficiency with Microsoft tools is required.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Life insurance
- 401(k) with company match
- Mental health coverage
- Gender affirming benefits
- Family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
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