SME Computer User Support Specialist handling deployment of IT solutions and providing technical assistance. Delivering 24/7 technical support across various locations with a focus on user satisfaction.
About the role
- Senior Computer User Support Specialist delivering comprehensive IT support across a wide range of domestic and international sites. Ensuring optimal configuration, installation, and maintenance of information systems.
Responsibilities
- Deliver comprehensive, around-the-clock IT technical support to authorized end users
- Ensures the optimal configuration, installation, and ongoing maintenance of information systems and related services
- Provides technical assistance to computer users
- Identifies logs and track user issues through IT incident ticketing system
- Updates and maintain a knowledge base for investigating, diagnosing, and resolving incidents
- Answer questions or resolve computer problems for clients
- Plans and leads major technology assignments
- Evaluate performance results and recommend major changes affecting short-term project growth and success
- Deliver 24/7/365 IT technical support to approved seat service USACE end users
- Provide timely restoration and proper maintenance of USACE laptops/tablets/workstations and peripheral devices
- Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle
Requirements
- Associates Degree
- 6 years of experience in Computer User Support
- Comprehensive knowledge of IT Technical Support
- Knowledge of Lifecycle Replacement of Equipment
- Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
- COMPTIA Security Certification
- Secret Clearance is required
- Exceptional communication skills, both oral and written
- Ability to respond effectively to customers with a sense of urgency
- Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
- Highly motivated with the ability to handle and manage multiple tasks at any one time
- Ability to forge new relationships, individual and teaming in nature
- Must be a Self-starter, that can work independently and as part of a team.
Benefits
- Medical, Dental and Vision Insurance
- Wellness Program
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability options
- Basic Life and AD&D Insurance (Company Provided)
- Voluntary Life and AD&D options
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off
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Senior Computer User Support Specialist delivering IT technical support for USACE end users across various locations. Ensuring optimal configuration, installation, and maintenance of IT equipment and services.
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