Customer Service Representative providing excellent support experience to customers via various communication channels. Identifying needs and ensuring satisfaction while collaborating with internal teams for resolution.
About the role
- Customer Care Senior Expert managing service activities and client handovers in a leading multinational company. Ensuring technical assistance and analyzing service tickets efficiently.
Responsibilities
- Collaborazione in sinergia con area vendite e agenti.
- Gestione delle attività SAT (installazione presso il cliente e accettazione finale).
- Hand-over del cliente dal Sales Project Manager al momento della conclusione del FAT.
- Gestione della assistenza tecnica da remoto con fatturazione delle conseguenti tempistiche.
- Gestione dei ticket di assistenza fino alla loro risoluzione, con analisi statistica delle RNC.
- Proposte commerciali per Liste Ricambi, Manutenzioni Periodiche, Contratti di Estensione Garanzia, Training.
- Vendita ricambi e service standard.
Requirements
- Almeno 10 anni di comprovata esperienza nella gestione del service, in realtà di produzione manifatturiera.
- Eccellenti capacità comunicative e relazionali sia nei confronti del cliente esterno sia con gli enti aziendali interni.
- Orientamento alla soluzione di problemi complessi e ottime capacità organizzative.
- Inglese fluente.
Benefits
- ambiente dinamico, flessibile, all’avanguardia e in continua evoluzione in un contesto multinazionale e multiculturale.
- promossa attraverso il Codice Etico aziendale e programmi dedicati.
- come leva strategica di sviluppo e motivazione delle persone.
- flexible working, assicurazioni sanitarie, sono solo alcune delle nostre iniziative a supporto del benessere delle persone e delle loro famiglie.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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