Senior SCRM Analyst at Leidos supporting enterprise data and analytics programs. Involves Cyber Supply Chain Risk Management and collaboration with governmental partners.
About the role
- Client Experience Manager ensuring successful client adoption of a financial platform through strategic learning initiatives. Collaborating with Customer Success and Product teams to enhance client learning experience.
Responsibilities
- Lead the Client Learning Experience strategy aligned to the Customer Success operating model, defining clear learning pathways across the client lifecycle (Purchase → Onboard → Go Live → Hypercare → Adopt & Expand).
- Operate within the CS cadence to anticipate learning needs, support Value and Success Planning, and translate client insights, adoption blockers, capability gaps, friction points, into prioritised learning requirements.
- Maintain proactive alignment with Product and Product Marketing to forecast learning impact of upcoming releases and ensuring product changes are incorporated into learning enhancements across courses, certifications, and client resources.
- Build and maintain a forward-looking Client Learning Roadmap that reflects CS priorities, product evolution, and team capacity, ensuring all deliverables meet Knowledge Management and AI-readiness standards.
- Coordinate and coach Senior Learning Consultants, Designers, and Content Developers to deliver learning solutions that are scalable, high-quality, and directly tied to client adoption outcomes.
- Define and track client competency indicators as part of health scoring and Success Plans, using insights to refine learning pathways and drive continuous improvement.
- Enable Client Success Partners with client-ready assets and guidance, embedding learning interventions into CS playbooks (Risk Accounts, New Executive/Champion Onboarding, Adoption Plans) where required.
- Drive client self-sufficiency through structured, outcome-driven learning that reduces unnecessary dependency on Delivery and Support.
Requirements
- 8+ years in Learning, Client Education, Customer Success Enablement, or similar roles in SaaS or technology environments.
- Proven ability to design and scale client learning experiences that drive measurable business outcomes.
- Strong understanding of SaaS product adoption, customer lifecycle stages, and value realisation models.
- Experience collaborating with Product teams on release-driven learning.
- Demonstrated ability to lead learning teams and orchestrate complex, cross-functional workstreams.
- Exceptional stakeholder management, influencing, and communication skills.
- Demonstrated fluency in applying AI to improve learning & ways of working and a clear understanding of how AI can increase scalability, accuracy, and operational effectiveness.
- Strong capability in measuring impact and using insights to refine programs, prioritise effort, and ensure learning stays aligned to client value milestone.
Benefits
- Healthcare cover through the VHI
- Company pension contribution
- Life assurance/ Income protection
- 23 days annual leave
- 3 company closure days
- Annual bonus opportunity
- Work From Home set-up allowance
- Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
- Other competitive company benefits, such as flexible working hours, work from home policy, bike to work scheme, sports and social committee, weekly fitness and sports classes and much more
- Buddy system for all new starters
- Collaborative working environment
- Extensive training programs, classroom and online, through ‘Fenergo University’
- Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies
- Defined training and role tracking to allow you see and assess your own career development and progress.
- Active sports and social club
- State of the art offices in the heart of Dublin’s Docklands with great facilities, canteen and games area
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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