About the role

Personal Assistant to Head of Department managing daily operations and communications. Supporting senior leadership in a highly regulatory environment within the financial services industry.

Responsibilities

Supporting two HoDs splitting your time on a 50/50 basis
Acting as the first point of contact for internal queries for each HoD, while building strong working relationships with colleagues across all levels of the FCA
Providing central support to two departments by managing and resolving ad hoc issues and queries on behalf of the HoD’s
Efficiently managing the HoD’s diaries with flexibility to accommodate short-notice changes, planning and helping the HoDs to use their time effectively
Organising daily packs for meetings and ensuring HoDs have papers in advance to allow for review and consideration
Organising the smooth running of departmental meetings, booking rooms, preparing agendas, coordinating briefings, managing meetings documents and pending actions, and headcount
Involvement in a high-profile area of the business, looking at topical issues while ensuring that your office and Departments comply with local and FCA wide processes and procedures
The opportunity to get involved in cross-Directorate activities that make a wider contribution

Proven experience in delivering high-quality administrative support at HoD/Director level, including mailbox and diary management
Prior experience in a role which has required strong written and verbal communication skills, to cultivate and manage stakeholder relationships across all levels
Proven experience in handling highly confidential and sensitive staff information with discretion, professionalism and integrity to maintain security, trust and confidentiality of information
Capability to maintain composure, resilience and approachability in high pressure situations, with the ability to prioritise and provide support to your team and setting positive example for colleagues across the Division
Proven organisational, prioritisation and planning skills
A proactive approach to supporting a senior leader, demonstrating the ability to foresee potential challenges and efficiently implement solutions
A solid grasp of how large organisations or a strong ability and eagerness to learn quickly to support the development of others
Proven ability to work effectively within a team environment, contributing to shared objectives to achieve common goals
Experience of working with Microsoft Office applications

25 days annual leave plus bank holidays
Hybrid working with up to 60% remote work
Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
Private healthcare with Bupa, income protection, and 24/7 Employee Assistance
35 hours of paid volunteering annually
A flexible benefits scheme designed around your lifestyle