Hybrid Key Account Manager I

at Favor Delivery

• Job title: Key Account Manager I
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: React
• Location requirements: Hybrid, Austin, United States

About the role

• Key Account Manager supporting local merchants in Texas markets. Develops strategic relationships with merchant partners for customer service and business growth.

Responsibilities

• Manage and grow a book of business for Favor’s enterprise level partners including National brands and Convenience
• Represent Favor and ensure high quality customer service by proactively reaching out to clients, responding quickly to concerns or questions, and quickly solving problems based on strategic prioritization
• Understand Merchant Partner needs and build and create actionable plans utilizing data, to deliver results to our top Merchant Partners
• Develop a deep expertise around on-demand service, our competitors, our markets, and how it impacts our Merchant Partners
• Work cross-functionally with internal teams to represent and promote our Merchant Partner needs and ensure they have the best possible experience working with Favor
• Help create a partnership process to ensure a great experience working with Favor and guide partnerships through marketplace and last-mile products and services
• Identify merchants who could benefit from a higher tier package, missing partnered locations, meaningful co-branding, and/or various promotions, and engage in the appropriate sales conversations and negotiations
• Draft, negotiate, and send agreements or proposals for new growth opportunities, including unique marketing proposals coordinated with Favor’s Marketing team
• Consistently achieve monthly, quarterly, and yearly goals
• Review and report on customer retention, business opportunity and market trends to understand and react to the challenges impacting our merchants
• Developing medium to long-range sales plans and preparing strategies to protect, grow, and diversify the relationship with a defined group of existing customers

Requirements

• A related degree or comparable formal training, certification, or work experience
• 3+ years of experience in Sales or Account Management
• Proven experience growing partnerships with enterprise level accounts incrementally over time
• Excellent analytical and critical thinking skills
• Understands how to own a book of business, and drive it towards success
• Expert written and verbal communication skills with demonstrated ability to communicate via phone and email (both internally and externally)
• Experience owning and executing projects from ideation to completion
• Time management and organizational skills with the ability to manage competing priorities and meet deadlines
• Proficient in G-suite and Salesforce (or similar CRM)

Benefits

• premium health, vision, dental, and life insurance
• 401(k) options
• unlimited PTO for salaried employees
• ample vacation time for all team members
• learning and development through Intern(al)ships and Learning Labs
• community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities