Support Analyst providing first - level assistance to business areas using Jira. Engaging with critical systems that account for significant revenue in a hybrid role in São Paulo.
About the role
- Merchant Services Specialist providing technical support for merchants at Paysafe. Handling account reporting, resolving complex technical issues, and collaborating with various teams.
Responsibilities
- Email & phone support
- Merchant account reporting, instruction and operation support
- Perform problem determination with the customer as well as conduct investigations into complex technical issues
- Providing support to Account Management & Sales teams
- Working with Compliance team, Payments team, Legal and IT to resolve merchant issues
Requirements
- Professional written and verbal communication skills for a high-profile environment
- Fluency in English
- Ability to build professional, personable merchant relationships
- Knowledge of how to professionally deal with confidential information
- Strong decision-making, organizational, and problem-solving skills
- Flexibility, agility, and proactivity in a fast-paced environment
- Ability to work independently and collaboratively while meeting high performance expectations
Benefits
- 25 days annual paid leave
- 4 days paid volunteering time a year through our Paysafe Giving initiative
- health insurance
- sports card
- team events
- company discounts
- variety of soft skills, business and technical training programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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