Sales Supervisor maximizing customer experience and team performance at Farmers. Leading the team to achieve results through mentoring and effective communication.
Responsibilities
Supervises assigned team members to maximize positive customer experience for both internal and external customers by identifying, understanding, and resolving inquiries
Focuses on risk acceptability guidelines and favorable profitable business results
Leads assigned team members to maximize team performance and company results
Effectively communicates company strategies related to products and philosophies to team members and monitors team’s understanding
Maintains risk selection and financial control integrity by reviewing and analyzing individual team member performance
Inspires, develops, and mentors assigned team members, and employees in other units as requested
Monitors all aspects of team performance, including but not limited to, customer experience, work product quality, efficiency, and compliance with established company and regulatory guidelines
Creates and implements plans to constantly improve team performance and develop individual team member skill sets
Accountable for ensuring team members meet individual and team performance goals
Responsible for regularly communicating individual performance to each team member and providing team performance information to assigned Manager or Director
Interacts with and responds to customer inquiries as requested
Partners with other leaders (within and across sites) to develop, pilot and execute improvements
Requirements
High School Diploma or equivalent required
Bachelor's degree preferred
Sales leadership experience along with a proven ability to drive results through coaching and leadership
Benefits
Bonus Opportunity (based on Company and Individual Performance)
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