Customer Experience Associate providing banking solutions and fostering customer relationships. Engaging with customers to process transactions and recommend appropriate banking services.
About the role
- Customer Care Representative handling customer inquiries and insurance support for Farmers. Engaging with multiple communication channels to resolve issues and provide exceptional service.
Responsibilities
- Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements
- Communicate with customers via multiple channels (phone, chats, emails)
- Receive and respond to inquiries related to insurance matters
- Document customer interactions and outcomes thoroughly in system
- Help maintain department knowledge resources to keep them current
Requirements
- High School Diploma or equivalent required
- Minimum of 1-3 years customer service
- 1 year of experience in call center environment or related field preferred
- Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
- Experience with Microsoft Office suite of tools preferred
Benefits
- 401(K) Plan
- Generous PTO
- Tuition Reimbursement
- Paid Training
Job title
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