Hybrid Project Manager – Delivery Solutions

at FARFETCH

• Job title: Project Manager – Delivery Solutions
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, Porto, Portugal

About the role

• Project Manager responsible for logistics initiatives impacting carrier performance and customer experience at Farfetch. Collaborating with internal teams and external carriers for scalable solutions.

Responsibilities

• Take end-to-end ownership of logistics and carrier-related initiatives, from problem definition to execution and measurable impact.
• Perform root cause analysis on operational and customer issues, translating insights into practical and scalable solutions.
• Drive continuous improvement across carrier performance, delivery reliability, cost efficiency, and customer experience.
• Work closely with carriers and internal stakeholders (Logistics, Tech, Commercial, Finance, Customer Experience) to align priorities and deliver results.
• Analyse carrier and network performance, identifying risks, inefficiencies, and opportunities for optimisation.
• Build and manage project roadmaps, defining milestones, dependencies, and clear accountability across teams.
• Translate data into actionable insights, supporting both operational and strategic decisions.
• Ensure that every initiative is anchored in customer impact, balancing operational excellence with customer expectations.
• Bridge strategy and operations, ensuring ideas are translated into hands-on execution on the ground.

Requirements

• 5+ years of experience in project management, logistics, operations, consulting, or related fields.
• Proven experience managing complex initiatives with multiple internal and external stakeholders.
• Strong critical thinking and structured problem-solving skills, with the ability to navigate ambiguity.
• Hands-on operational mindset, comfortable working with data, processes, and real-world constraints.
• Strong analytical capabilities, with experience in Excel and BI tools (SQL is a plus).
• Excellent communication skills, able to influence and align senior and cross-functional stakeholders.
• Customer-centric mindset, with the ability to connect operational decisions to customer outcomes.
• Ability to prioritise and deliver in fast-paced, high-growth environments.
• Collaborative, pragmatic, and confident in challenging assumptions constructively.
• Experience in logistics, supply chain, last-mile delivery, or carrier management, ideally within e-commerce, marketplaces, or tech-driven environments.
• Exposure to international logistics networks and vendor management is a plus.
• Familiarity with agile or hybrid project methodologies is an advantage.

Benefits

• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community
• Training opportunities and free access to Udemy
• Flexible benefits program