About the role

T&T Manager at Deloitte Digital overseeing Salesforce program delivery and promoting innovation. Ensuring operational excellence and alignment with business objectives while leading regional delivery teams.

Responsibilities

Manages our Salesforce program delivery ensuring that it meets the current and future needs of the business and generates value while maintaining operational excellence.
Works across functions to deliver best practice solutions aligned with the Salesforce application and the increased adoption of automated solutions.
Provides direction on the applicable components to be used - out-of-the box, configured, customised aligning to the business and organisational objectives.
Provide insight into the Salesforce feature roadmap and recommends components aligning with the operational requirements.
Hands-on responsibilities for maintaining and implementing customer integrations.
Drive innovation and continuous improvement in design and delivery practices of our solutions, including Salesforce best practice in the implementation of client solutions.
Manage the delivery teams to deliver full Salesforce lifecycle implementations, with a focus on the client success but awareness of other wider business and technology focused delivery considerations.
Always be a go to person in providing solutions to clients and act as a role model for the team by always demonstrating the highest standards in business, digital led transformation.
Conduct quality reviews of our implementation to ensure they meet our high standards.
Lead end-to-end pre-sales project delivery activities.
Provide leadership and support for delivery teams and across SEA region.

Tertiary qualification in a relevant technology, business, or marketing discipline.
Strong background in selling and delivering Salesforce based projects.
Experience in designing and implementing Salesforce platform in an enterprise or consulting environment.
8 years overall project delivery experience, preferably with specific industry verticals.
Strong relationship building and communications skills.
Experience designing and implementing technology-enabled business solutions in client-facing and team leadership roles (e.g. Programme lead, business transformation lead, solution architect, project manager).
Experience defining, developing requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions.
Experience working in an Agile team preferably on an end-to-end solution delivery lifecycle.
Ability to fostering strong relationships and operating rhythms with leaders inside and outside client and product team to implement effective user experiences.
Willing to push beyond the current capabilities and find the best solution for the business and our customers.
Proven demonstration of sound business acumen, teamwork and leadership qualities.
An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.