Account Manager improving online performance and sales of wholesale boutiques for Farfetch. Collaborating with commercial team and managing relationships with boutique partners.
Responsibilities
Manage boutique partners through strategic planning and tactics, turning knowledge into focused actions;
Engage and maintain the boutique’s active participation in the partnership with Farfetch and generate profitable results;
Review monthly boutique performance and Farfetch profitability;
Conduct regular business reviews internally and with boutiques;
Onboard new boutiques commercially and supervise the operational setup and implementation through Partner Services team, ensuring boutique is online with right stock quality/quantity in a short time frame;
Ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Services team and other teams, to drive all service KPIs and ensure business needs are met.
Requirements
Commercial experience ideally from a retail, brand or wholesale environment – fashion and luxury contact is a plus
Able to easily build relationships with the different players of the business
Well organized and proactive, with the ability to handle multiple tasks at a fast pace
Fluent in both written and verbal in at least two languages, English and French being mandatory
You must be open to working a maternity cover contract that will run for a 12 month period
Benefits
Health insurance for the whole family
Flexible working environment and well-being support and tools
Extra days off, sabbatical program and days for you to give back for the community
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