Hybrid Employee Relations Manager

at Fanatics, Inc.

• Job title: Employee Relations Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Manchester, United Kingdom

About the role

• Employee Relations Manager supporting Fanatics Commerce across multiple jurisdictions. Leading ER case management and policy development in high-growth retail and eCommerce environments.

Responsibilities

• Lead and manage complex Employee Relations cases across multiple jurisdictions, ensuring risk is mitigated and outcomes are fair, consistent, and legally compliant.
• Support the transition to a COE ER Model, embedding clear processes, governance, and best practice across Fanatics International.
• Partner closely with HRBPs, Legal, and business leaders to provide expert guidance on ER matters, including performance, conduct, absence, and organisational change.
• Drive consistency in ER practices across the UK, France, Germany, and Australia, navigating local legislation and cultural nuances.
• Support and deliver policy development in partnership with Global Employment Counsel across international markets, ensuring alignment with business objectives, local legislation, and best practice.
• Develop and embed best-in-class playbooks, frameworks, and processes to drive consistency, elevate manager capability, and enhance the overall employee experience.
• Create and implement ER frameworks, toolkits, and playbooks (e.g. PIPs, investigations, absence management) to upskill managers and HR teams.
• Lead on governance and documentation standards, ensuring audit readiness and clear reporting across ER activity.
• Work in close partnership with the HR Director and Commercial teams to support and deliver change programmes, including restructures, consultations, and TUPE processes.
• Partner closely with HRBPs and stakeholders across Retail, Operations, eCommerce, and Corporate functions to drive commercially sound and pragmatic people decisions.
• Analyse ER data to identify trends and insights, enabling proactive interventions and continuous improvement across the business.

Requirements

• Significant experience in Employee Relations within a fast-paced, multi-site or retail/eCommerce environment.
• Strong working knowledge of UK Employment Law, with exposure to European jurisdictions (France, Germany) highly desirable.
• Experience managing complex ER casework end-to-end, including disciplinaries, grievances, performance management, and redundancy processes.
• Proven ability to operate within or help build a COE model, driving consistency, governance, and scalability.
• Experience developing and embedding ER playbooks, frameworks, and toolkits to elevate capability across the business.
• Strong stakeholder management skills, with the ability to influence and build credibility at senior levels.
• Experience partnering with Employment Counsel to ensure legal alignment and to upskill and educate managers on ER best practice.
• Background as an HRBP or strong understanding of HRBP partnership, with the ability to work collaboratively to deliver aligned people solutions.
• Commercial mindset with the ability to balance risk, employee experience, and business outcomes.
• Ability to manage multiple priorities across different countries, functions, and employee populations.
• High attention to detail, strong organisational skills, and a proactive, solutions-focused approach.
• Confident communicator, comfortable navigating sensitive and complex situations with professionalism and empathy.
• Passion for elevating and enhancing the employee experience across the full employee lifecycle, with experience operating within a COE model and partnering closely with TA, TD, Payroll, Benefits, and key internal stakeholders.

Benefits

• Specific details regarding the benefits package applicable to your location will be shared and discussed during the interview process