Service Manager responsible for operations, sales, and administration in the company’s service department. Overseeing team management, strategic guidance, and performance accountability.
About the role
- Recovery Manager leading all loan recovery operations at FairMoney, ensuring timely recovery of overdue loans and compliance with financial regulations.
Responsibilities
- Develop and execute field recovery strategies to reduce Portfolio at Risk
- Set clear field targets, KPIs, zonal recovery plans, and daily activity expectations for teams.
- Oversee the coordination of borrower visits, skip-tracing, location validation, and recovery escalations.
- Approve restructuring or settlement offers based on delegated authority.
- Track and report field activities using digital tools
- Ensure recovery processes adhere to CBN Consumer Protection Regulations, credit risk guidelines, and ethical collection practices.
- Conduct periodic audits of field actions to prevent misconduct, fraud, or undue customer harassment.
- Recruit, train, and supervise field recovery officers, zonal supervisors, and contract agents.
- Work with Credit, Collections, Risk, Legal, Operations, and Customer Service to ensure holistic case management.
- Liaise with community leaders, law enforcement, and local authorities when required and permitted.
- Prepare recovery performance reports to senior management.
- Improve field recovery processes, route planning, customer tracking, and reporting structures.
- Develop and implement SOPs for field escalations, repossessions, and collateral realization.
Requirements
- Bachelor’s degree in business, Finance, Economics, Accounting, or a related field (MBA or professional certification is an added advantage).
- 6+ years of experience in field recovery within the financial lending industry.
- Minimum of 2-3 years in a senior leadership or field supervisory role.
- Familiarity with CBN Microfinance Guidelines, debt recovery laws, and ethical collection standards.
Benefits
- Private Health Insurance.
- Pension Plan.
- Paid Time Off.
- Hybrid Work Model.
- Training & Development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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