Customer Service Supervisor responsible for call center operations, coaching agents, and ensuring compliance. Leading a team of up to 12 employees and optimizing service delivery operations.
About the role
- Customer Experience Analyst supporting clients to enhance their experience with products. Responsible for customer service across various communication channels.
Responsibilities
- Provide customer support via the company's official channels — chat, phone, WhatsApp, Google Meet or email — quickly and efficiently
- Answer questions, log requests, and resolve low-complexity issues
- Triage with the customer to gather all necessary information, perform tests, and consult our internal knowledge base
- Create and route tickets identified as defects/bugs for analysis and resolution by the development team
- Monitor the progress of customer requests, tickets, and other demands daily with internal teams
- Keep your immediate supervisor informed of any atypical situations or incidents outside normal operations
Requirements
- Bachelor's degree completed or in progress in Business Administration, Financial Management, or related fields
- Experience in customer support/service
- Proficiency with technologies and tools such as Google Workspace
- Experience working in SaaS tech startups is a plus
- Experience with retail clients is a plus
- Knowledge of the Zendesk platform is a plus
Benefits
- Flexible meal allowance loaded to a Flash card
- Internal Training Program
- Partnerships with educational institutions
- Health insurance
- Access to Starbem wellness program
- Childcare assistance
- Day off on your birthday
- Home office allowance
- Transportation allowance (Vale Transporte)
- Welcoming and collaborative work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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