Hybrid Sales Operations Coordinator

at Exploding Kittens, Inc.

• Job title: Sales Operations Coordinator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $31 - $36 per hour
• Degree requirement: No Education Requirement
• Tech skills: ERP
• Location requirements: Hybrid, Los Angeles, United States

About the role

• Sales Operations Coordinator overseeing order approvals and supporting Sales Leads. Ensuring smooth operations between retail partners and internal teams.

Responsibilities

• Responsible for overseeing daily order approvals for >30 North American Retail and Distribution Customers, ensuring seamless collaboration with planning and logistics teams to facilitate timely order processing.
• Effectively coordinate and communicate order status with accounts, managing PO changes including extensions and ship window modifications as necessary.
• Support Sales Leads in maintaining accounts by executing various tasks such as item set up, managing customer paperwork, generating reports, and coordinating sample shipments.
• Act as a point of contact for troubleshooting issues between Customers and Internal teams, resolving conflicts promptly and efficiently.
• Initiate, manage, and execute special projects and cross-departmental process optimization that support internal and external stakeholders.
• Oversee the onboarding process for new customers, ensuring a smooth transition and positive experience.
• Track and analyze Weekly Sales and Inventory reports.
• Handle ad-hoc responsibilities as required, addressing evolving business needs.

Requirements

• Experience in Sales Operations, Account Management, Project Management, or a similar role
• Ability to manage multiple projects, requests, and deadlines in a fast-paced environment without letting details slip
• Comfortable working with tools like Microsoft Office and Google Workspace (Sheets, Docs, etc.)
• Experience in CPG, mass retail, or specialty distribution is a plus
• Experience working with major retailers like Target or Walmart is a plus
• Familiarity with ERP systems (Brightpearl, SPS, or similar) is a plus
• You’ll thrive in this role if you:
• Are a strong communicator who builds positive, collaborative relationships
• Enjoy problem-solving and finding ways to make things work better
• Stay highly organized and keep track of the details (even when things get busy)
• Are adaptable and comfortable navigating change
• Bring a team-first mindset and a positive attitude to your work