Deliver tailored post - sales software services to local accounts at HP. Maintain customer satisfaction and promptly resolve requirements and issues while troubleshooting IT infrastructure problems.
About the role
- Senior Manager driving quality excellence in process management for superior service delivery and process improvements in BPO / Healthcare sectors.
Responsibilities
- Drive process management rigor to ensure superior service delivery by meeting or exceeding accuracy and related SLAs.
- Support the development of process improvement and innovation strategies for client businesses.
- Assist client transformation teams, EXL transformation, technology, and operations teams in process improvements.
- Facilitate the sharing of best practices from within and outside the organization.
- Implement and drive performance benchmarking.
- Support business development through RFP and RFI responses from a quality perspective.
Requirements
- Minimum 6 years of total work experience with at least 2 years of relevant in BPO / Healthcare industry
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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