Quality Manager responsible for managing quality assurance review staff and ensuring consistent audit quality in compliance with company standards.
About the role
- Senior Business Manager in Capital One's Enterprise Fraud team. Leading analytical efforts for fraud risk management, oversight, and collaboration across business lines.
Responsibilities
- Oversight and effective challenge of 1st line fraud programs and decisions
- Performance monitoring and analysis of trends and identification of emerging risks
- Drive step-change improvements in performance by connecting drivers of trends to historical behaviors and through cross-lines of business threat and best practice sharing
- Collaborate with various lines of business to identify and execute on opportunities to improve efficiency and improve fraud detection
- Provide coaching and mentoring to associates in the organization with a goal of developing and retaining talent at Capital One
Requirements
- Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
- At least 2 years of experience in quantitative analysis
- At least 2 years of experience in qualitative analysis
- At least 1 year of experience in people management
- At least 1 year of experience in project management
- Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering (preferred)
- 5+ years of experience in quantitative analysis (preferred)
- 5+ years of experience in qualitative analysis (preferred)
- 2+ years of experience in people management (preferred)
- 2+ years of experience in product development (preferred)
- 2+ years of experience in financial modeling (preferred)
- 2+ years of experience in economic forecasting (preferred)
- 2+ years of experience in project management (preferred)
Benefits
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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