Operations Supervisor leading a team in call center operations with a focus on management and quality assurance. Responsible for staff training, performance monitoring, and adherence to company policies.
About the role
- Technology Manager overseeing IT infrastructure and service management, engaging with business solutions and integrating new technologies. Managing high availability and security compliance while leading migration projects.
Responsibilities
- Independently engage with business solution teams to understand their requirements for new platform services.
- Design, implement, and maintain enterprise IT infrastructure, ensuring optimal performance and security in accordance with EXL guidelines.
- Coordinate with other technology teams to integrate new technologies and services, and lead regular performance tuning and troubleshooting sessions.
- Oversee cloud and VMware infrastructure deployment and optimization on platforms such as AWS, VMware, and Hyper-V, ensuring cost-effectiveness and security compliance.
- Lead the implementation of high-availability services to minimize downtime during critical scenarios.
- Manage upgrade and migration projects to align with EXL security policies.
- Understanding, adoption, and adherence to IT Service Management standards in an ITIL framework, including incident/change management.
Requirements
- Bachelors Degree/ Post Bachelor Degree 8 - 10+ Years
- Experienced on windows server administrations 2016, 2019 & above
- Windows administration with experience of Active Directory, DNS, GPO, File Server, SMTP, SharePoint, IIS, ADFS, FTP, Tomcat etc.
- Patch Management Tool administration like WSUS, SCCM and application deployments.
- Infra and application monitoring.
- Knowledge of ticketing tool and understanding ITIL process.
- Root cause Analysis & Problem management
- Change Management Process
- People Management
- SLA Management
- Technical Writing & reporting skills
Benefits
- Providing 24x7 Including Weekend Support if necessary
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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