Chief of Staff role focusing on strengthening leadership alignment and execution at E3G. Collaborating with senior leadership towards the organization's pathfinding mission.
About the role
- Chief of Staff leading strategic initiatives for Digital Engineering and AI Solutions, optimizing organizational performance and delivering client value. Guiding digital transformation and AI strategy for the CDAO.
Responsibilities
- Support the CDAO in defining and driving the organization’s digital, data, and AI strategy—including service portfolios, capability roadmaps, and innovation priorities.
- Translate strategy into executable initiatives across practices such as cloud modernization, data engineering, enterprise AI, analytics, automation, and digital platforms.
- Conduct market and competitive analysis to guide strategic decisions in offerings, pricing, talent, and partnerships.
- Partner with practice leaders to refine, govern, and operationalize digital, data, and AI solutions offerings.
- Track portfolio performance (revenue, margins, pipeline, delivery quality, client outcomes).
- Act as the operating hub between the CDAO and leaders in Consulting, Delivery, Sales, Technology, HR, and Finance.
- Ensure cross-functional alignment on capability development, solutioning, delivery models, GTM strategy, and client engagements.
- Represent the CDAO in executive forums, steering committees, and strategic meetings.
- Prepare the CDAO for internal executive meetings and client interactions: opportunity briefs, risk assessments, and outcome frameworks.
- Support escalations by coordinating cross-functional teams and ensuring issues are resolved quickly.
- Lead operational rhythms: OKRs, annual planning, quarterly business reviews, portfolio reviews, and leadership meetings.
- Improve processes across solution development, delivery oversight, sales support, and partner management.
- Track KPIs related to utilization, productivity, delivery quality, AI adoption, and talent capabilities.
- Craft high-quality executive communications, including board updates, investor materials, and internal announcements.
- Develop narratives around AI transformation, digital modernization, innovation, and customer success.
- Ensure the CDAO org communicates consistently and effectively across the company.
- Lead or coordinate high-impact projects such as: Building strategic alliances with hyperscalers or AI platform providers, Operationalizing IP-led delivery models, Driving internal AI adoption and productivity initiatives.
- Handle confidential work with discretion and executive maturity.
Requirements
- Ability to lead digital and data transformation consulting, services and product
- Ability to create digital/AI transformation strategy and drive implementation
- Exceptional communication (written, visual, verbal) and ability to synthesize complex technical and business concepts.
- Solutioning or delivery expertise for data, cloud, or AI initiatives.
- MBA or advanced degree in technology, data, or business. Engineering degree will be preferred.
- Understands build of IP and driving IP led revenue
- Ability to shape and execute end-to-end digital strategy including portfolio evolution, capability buildout, and innovation priorities
- 8–12 years of experience in technology, analytics and AI consulting, technology strategy, digital transformation, or data/AI-driven services.
- Strong understanding of digital platforms, data engineering and management, advanced analytics, cloud, AI/ML, and automation.
- Proven ability to work with C-level leaders and manage complex cross-functional initiatives.
- Exceptional communication skills—able to synthesize complexity and translate it into clear actions.
- Strong business and financial acumen: portfolio performance, profitability, utilization, pricing, and forecasting.
Benefits
- For more information on benefits and what we offer, please visit us at: https://www.exlservice.com/us-careers-and-benefits
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