Application Support Analyst providing support for American Pacific Mortgage's software applications. Ensuring operational efficiency by tracking and resolving end - user issues effectively.
About the role
- Workday Support Analyst at Exclusive Networks providing L2 support for Workday modules, troubleshooting issues and collaborating with HR, IT, and Payroll teams in the Philippines.
Responsibilities
- Act as the primary point of contact for L2 Workday support issues, including escalations from L1 and end-user queries
- Troubleshoot and resolve complex issues across various Workday modules (HCM, Core Compensation, Recruiting Absence, Advanced Comp, Talent/Performance)
- Perform detailed root cause analysis and propose long-term solutions or process improvements
- Collaborate with cross-functional teams (HR, IT, Payroll) to identify system gaps and recommend enhancements
- Work with Workday Community, vendor support, and internal technical teams to research, test, and resolve issues
- Manage security roles and permissions, ensuring compliance with organizational policies
- Support configuration changes, testing, and release management for Workday updates and new features
- Document processes, troubleshooting guides, and knowledge articles to build a strong internal knowledge base
- Provide guidance to L1 analysts, helping them improve resolution capabilities
- Participate in ongoing Workday upgrades, patches, and system optimization projects
Requirements
- Bachelor’s degree in Information Technology, HR, Finance, or related field (or equivalent experience)
- 2–5 years of Workday support experience, with proven exposure to at least 2–3 core modules (e.g., HCM, Payroll, Benefits, Finance)
- Strong understanding of Workday business processes, configuration, and security model
- Proficiency in troubleshooting and analyzing integrations, reports, and calculated fields
- Experience with Workday Report Writer and EIBs (Enterprise Interface Builder)
- Ability to translate business requirements into system solutions
- Excellent analytical and problem-solving skills with attention to detail
- Strong verbal and written communication skills to interact with end-users and stakeholders
- Experience in system testing, UAT coordination, and change management
- Ability to work independently while managing multiple priorities in a fast-paced environment
- Must be currently in the Philippines
Benefits
- Annual Leaves
- Sick Leaves
- HMO (Intellicare)
- Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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