Customer Service Technician responsible for technical support and troubleshooting. Engaging with customers and ensuring satisfaction in smart home solutions with specific product knowledge.
About the role
- Customer Service Center Representative responding to collections inquiries while communicating with the public and external attorneys. Requires high school diploma and 3.5 years call center experience
Responsibilities
- Respond to incoming telephone, email, mail, and 3rd party collections inquiries
- Communicate with the public, and external collection attorneys on a wide variety of subjects
- Initiate outbound collection calls to delinquent customers and actively collect on delinquent accounts
- Responding to customer calls outside regular hours in emergency situations and for planned overtime
Requirements
- A high school diploma or the equivalent (GED) is required.
- Three and one-half years experience in a Call Center environment for Level III.
- Minimum of three years of customer service related experience is required
- Intermediate Microsoft Word and Excel skills, required.
- Applicant is required to have working knowledge of the C2 and CACS systems.
- Familiarity with credit & collections practices and procedure is a plus.
- The ability to speak multiple languages is a plus.
Benefits
- competitive total rewards program
- potential incentive
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