Customer Success Associate enhancing value delivery and engagement for a global customer success organization. Focused on account infrastructure, program enablement, and operational excellence in a tech company.
About the role
- Customer Success Manager helping customers at ZyraTalk succeed with their products. Managing onboarding, ensuring product adoption, and supporting account growth and retention.
Responsibilities
- Develop and execute tailored customer success plans to drive product adoption, retention, and account growth.
- Partner with new customers during onboarding to ensure a smooth and successful launch.
- Conduct regular business reviews and health checks to assess customer satisfaction and identify improvement areas.
- Provide consultative support, insights, and best practices to help customers maximize the value of ZyraTalk’s platform.
- Collaborate cross-functionally with Sales, Product, and Engineering teams to represent customer needs and influence product roadmap decisions.
- Identify upsell and cross-sell opportunities, managing renewals and expansion discussions with strategic customers.
- Contribute to the ongoing evolution of ZyraTalk’s customer success strategy, tools, and playbooks.
Requirements
- 2–4 years of experience in Customer Success, Account Management, or related SaaS roles.
- Strong communication, relationship management, and problem-solving skills.
- A proactive, consultative approach with a passion for helping customers succeed.
- Ability to thrive in a fast-paced, high-growth environment and manage multiple accounts simultaneously.
- Experience with CRM or customer success tools (e.g., Vitally or similar) is a plus.
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
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