Customer Service Specialist handling inbound and outbound mortgage loan inquiries in a hybrid role. Delivering exceptional customer service and resolving borrower issues efficiently.
About the role
- Assistente de Atendimento ao Cliente na Etex, gerenciando pedidos e resolvendo pendências. Buscando assegurar uma experiência impecável para os clientes com foco em satisfazer suas necessidades.
Responsibilities
- Gerenciar a carteira de pedidos: alterações, bloqueios, desbloqueios, alocação de estoque e criação de remessas.
- Realizar agendamentos e reagendamentos de entregas, garantindo alta performance nos KPIs (TMO, OTIF e Delivery Performance).
- Tratar e resolver pendências no Salesforce, incluindo pedidos faltantes e encaixes.
- Atuar em forte comunicação com clientes e áreas internas, assegurando clareza e atualização contínua do status dos pedidos.
- Acompanhar faseamento, monitorar pedidos em andamento e realizar a limpeza periódica da carteira.
Requirements
- Ensino Superior completo em Administração, logística ou áreas relacionadas
- Sólida experiência com Gestão de Pedidos, SAP e atendimento ao cliente
- Desejável conhecimento em Salesforce e Excel (mandatório)
- Perfil organizado, proativo, com agilidade na resolução de problemas e visão integrada do fluxo logístico
- Desejável espanhol
Benefits
- Não especificado.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Print Specialist at Mixam handling customer inquiries and providing assistance with print orders while ensuring a seamless customer experience.
Customer Support position at JUSTROCKET in Cluj - Napoca, aiding property managers with innovative solutions. Responsibilities include processing calls, editing tickets, and creating support content.
Event Management and Support Specialist working with corporate banking clients on event lifecycle from planning to delivery. Responsibilities include technical support and communications through the Eventogy platform.
Customer Service Specialist providing support for Video Teleconferencing technology to Defence customers. Ensuring exceptional service delivery and resolving technical challenges in Canberra or Sydney.
Business Relationship Support Specialist managing a complex portfolio of customers and ensuring compliance with finance policies. Collaborating with various teams to facilitate customer onboarding and process improvements.
Business Relationship Support Specialist in CIB Middle Office supporting Fund Finance at Wells Fargo. Coordinating loan documentation and closing tasks while ensuring timely client delivery.
Student Assistant in Customer Service supporting daily operations and handling national and international orders. Collaborating closely with the team for customer inquiries.
Operations and Quality Specialist at PPLM ensuring quality standards and efficient operations in health centers. Collaborating with clinical and administrative teams while managing multiple projects in a hybrid work model.
TD
Senior Compliance Business Oversight Manager supporting compliance programs for TD Bank's Global Compliance Department. Focusing on regulatory compliance management and providing oversight across business units.