Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Assistente de Atendimento ao Cliente na Etex, gerenciando pedidos e resolvendo pendências. Buscando assegurar uma experiência impecável para os clientes com foco em satisfazer suas necessidades.
Responsibilities
- Gerenciar a carteira de pedidos: alterações, bloqueios, desbloqueios, alocação de estoque e criação de remessas.
- Realizar agendamentos e reagendamentos de entregas, garantindo alta performance nos KPIs (TMO, OTIF e Delivery Performance).
- Tratar e resolver pendências no Salesforce, incluindo pedidos faltantes e encaixes.
- Atuar em forte comunicação com clientes e áreas internas, assegurando clareza e atualização contínua do status dos pedidos.
- Acompanhar faseamento, monitorar pedidos em andamento e realizar a limpeza periódica da carteira.
Requirements
- Ensino Superior completo em Administração, logística ou áreas relacionadas
- Sólida experiência com Gestão de Pedidos, SAP e atendimento ao cliente
- Desejável conhecimento em Salesforce e Excel (mandatório)
- Perfil organizado, proativo, com agilidade na resolução de problemas e visão integrada do fluxo logístico
- Desejável espanhol
Benefits
- Não especificado.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
Intermediate Analyst providing resolutions and support for high - profile clients in the financial environment. Managing customer queries and ensuring timely and professional service standards in Turkey.
Customer Service Leader managing pre - and post - contract administration and customer satisfaction across Mexico. Collaborating with teams to oversee contract terms and ensure profitability.
RN Clinical Management Specialist providing clinical support and training to Home Health and Hospice teams. Collaborating with leadership and mentoring staff across multiple regional offices.
On - Site Customer Service Representative in Somerville, MA assisting healthcare customers with inquiries. Delivering high customer service and managing communications effectively.
Customer Service Representative managing customer interactions and administrative tasks for Crash Champions. Ensuring a professional environment and handling a high volume of communication in the automotive service industry.
Customer Experience Agent assisting customers across Europe with their inquiries on vintage items sales. This role manages high volumes of customer communication and resolves complaints empathetically.
Customer Service Representative responsible for sanitation and maintenance in various locations. Performing janitorial duties and ensuring compliance with safety policies.
Customer Service Associate providing support and handling inquiries via calls, emails, and chats for Travelers. Aiming to build customer satisfaction and trust in a professional environment.