Join Iglu as a Customer Care Expert, maximizing sales and ensuring a seamless customer experience from inquiry to departure. Work in a dynamic, fast - paced environment with hybrid work options.
About the role
- Assistente de Atendimento ao Cliente na Etex, gerenciando pedidos e resolvendo pendências. Buscando assegurar uma experiência impecável para os clientes com foco em satisfazer suas necessidades.
Responsibilities
- Gerenciar a carteira de pedidos: alterações, bloqueios, desbloqueios, alocação de estoque e criação de remessas.
- Realizar agendamentos e reagendamentos de entregas, garantindo alta performance nos KPIs (TMO, OTIF e Delivery Performance).
- Tratar e resolver pendências no Salesforce, incluindo pedidos faltantes e encaixes.
- Atuar em forte comunicação com clientes e áreas internas, assegurando clareza e atualização contínua do status dos pedidos.
- Acompanhar faseamento, monitorar pedidos em andamento e realizar a limpeza periódica da carteira.
Requirements
- Ensino Superior completo em Administração, logística ou áreas relacionadas
- Sólida experiência com Gestão de Pedidos, SAP e atendimento ao cliente
- Desejável conhecimento em Salesforce e Excel (mandatório)
- Perfil organizado, proativo, com agilidade na resolução de problemas e visão integrada do fluxo logístico
- Desejável espanhol
Benefits
- Não especificado.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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