Customer Service Technician responsible for technical support and troubleshooting. Engaging with customers and ensuring satisfaction in smart home solutions with specific product knowledge.
About the role
- Front-line customer support role at Fluke managing service requests and customer inquiries. Responsibilities include processing orders, providing quotes, and ensuring compliance with regulations.
Responsibilities
- In-bound calls and out-bound calls for Fluke customers returning products for repair and calibration services.
- Provide quotes, RMA set-up and order status to Fluke customers.
- Process, expedite and coordinate customer orders (oral and written) from pricing request (quotes) through assignment of RMA.
- Prepare documentation and ensure compliance with regulations.
- Perform specific activities and processes particular to assigned application.
- Provide quality responses to delivery, price, service product inquiries, and requests for assigned accounts or countries. High degree of cross training required.
- Coordinate internal questions, concerns, issues, and processes with appropriate organization. Provide services where appropriate and develop partnerships to ensure customer satisfaction.
- Acts as an information source on customer service order-processing and/or service policies and procedures.
- Review contract/purchase orders to ensure Fluke minimum order and quality requirements are met. Recognize potential order problems. Research and resolve discrepancies.
Requirements
- 2 years of related Customer Service experience including call center, quoting, order processing, RMA set-up, customer master set-up.
- Proven ability to communicate well with internal and external customers via phone and email.
- Good computer skills with focus on MS Word, Excel, Outlook and Oracle and Microsoft Dynamics.
- Excellent written and oral communication skills, excellent organizational skills.
- Must be multi-task oriented and able to work in a fast-paced environment with a high degree of accuracy and attention to detail.
- Ability to work with other departments and customers with tact and diplomacy.
- Ability to complete tasks with minimal supervision using established policies, order processing guidelines, procedures, and verbal instruction.
Benefits
- Fluke is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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