Customer Service Representative in a key role supporting veterinary clinics and pet families. Building relationships and ensuring compassionate service during sensitive moments.
About the role
- Digital Customer Experience & Operations Manager ensuring efficient customer experience and operations at VINELLO. Responsible for process automation, customer consultation, and team leadership in a hybrid setting.
Responsibilities
- Process design & automation: You analyze routine processes such as shipment status inquiries or transport damage with the aim of making them more efficient through intelligent automation together with our IT team. This creates space for higher-value activities.
- Excellent customer consulting: You use your time for high-quality written advice. You inspire our customers across Europe with well-founded recommendations on wine and enjoyment, as well as precise answers.
- Interdisciplinary interface: You act as a translator between worlds. You provide valuable insights on customer trends to Marketing and document technical requirements clearly for our development team.
- Operational problem-solving: You keep an overview of daily operations. When logistical issues arise, you proactively pick up the phone and clarify matters directly with partners to achieve the best possible outcome for the customer.
- Knowledge management: You maintain and expand our information resources (FAQ) proactively to provide our customers with first-class self-service options around the clock.
- Team-building perspective: With the right aptitude and commitment, you will gradually take on more responsibility, shape structures, and build your own customer service team.
Requirements
- Solution-oriented mindset: You think in terms of possibilities. You approach challenges pragmatically and are determined to find a working solution.
- Digital fluency: Working with modern cloud tools, chat systems, and software solutions is second nature to you. You quickly learn new applications.
- Strong communication skills: You are proficient in German, both spoken and written. Your emails are professional, courteous, and to the point.
- Consistency & reliability: We rely on long-term collaboration. Your background demonstrates stability and a commitment to driving projects to sustainable success.
- Affinity for gastronomy: You have an interest in wine, spirits, and fine dining, or the motivation to acquire this expertise.
Benefits
- Focused work: We prioritize asynchronous communication. This enables you to work with concentration and dive deeply into complex topics.
- Scope for initiative: Your improvement suggestions are welcome. Through close cooperation with IT, you will quickly see your ideas reflected in our software.
- Career path: We support your professional development. In a growing company, opportunities are available up to taking on leadership responsibilities.
- Enjoyment & culture: We reward commitment with special experiences, such as participation in wine trips to our partners across Europe.
- Modern environment: A well-equipped workspace in Dresden, short decision-making paths, and flexible options for remote work by arrangement.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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