Head of Customer Experience at AGILITA managing Customer Lifecycle and leading teams in SAP solutions. Working closely with leadership and various departments to ensure service quality and customer satisfaction.
About the role
- Customer Support Analyst responsible for assisting clients through various communication channels at Escritório Inteligente. Aiming for excellence in customer service and support.
Responsibilities
- Handle customer inquiries via our channels (chat, phone, email, or other ticketing tools), identify their needs, and determine the best approach to resolve requests;
- Open, track, and close tickets and maintenance requests with the technology team;
- Provide client training via Google Meet.
Requirements
- Experience in customer relations;
- Knowledge of the Microsoft Office suite;
- Strong communication skills and agility to handle multiple concurrent interactions;
- Analytical mindset to detect problems and find the best solutions;
- Good communication, as you will be in constant contact with clients;
- Comfortable using various systems and platforms.
Benefits
- Flexible Meal Allowance (Caju)
- Birthday day off
- Health insurance (after 3 months)
- Tenure-based awards
- Competitive salary in line with the market
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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