Technical Customer Care Expert at Mistral AI handling customer support inquiries in Singapore. Collaborating with global teams to ensure customer satisfaction and improve support processes.
About the role
- Customer Support Analyst responsible for assisting clients through various communication channels at Escritório Inteligente. Aiming for excellence in customer service and support.
Responsibilities
- Handle customer inquiries via our channels (chat, phone, email, or other ticketing tools), identify their needs, and determine the best approach to resolve requests;
- Open, track, and close tickets and maintenance requests with the technology team;
- Provide client training via Google Meet.
Requirements
- Experience in customer relations;
- Knowledge of the Microsoft Office suite;
- Strong communication skills and agility to handle multiple concurrent interactions;
- Analytical mindset to detect problems and find the best solutions;
- Good communication, as you will be in constant contact with clients;
- Comfortable using various systems and platforms.
Benefits
- Flexible Meal Allowance (Caju)
- Birthday day off
- Health insurance (after 3 months)
- Tenure-based awards
- Competitive salary in line with the market
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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