Key Account Manager developing strategies and managing key accounts for RoboPlanet in the robotics sector. Engage with customers, implement sales initiatives and present complex use cases.
EA
Hybrid Technical Account Manager
Posted 3 hours ago
About the role
- Technical Desk-based Account Manager role at ADI, focusing on B2B electronic security distribution and technical support for Key Account customers.
Responsibilities
- Serve as the primary technical point of contact for designated client accounts.
- Provide expert guidance on the selection, installation, configuration, and integration of electronic security products, including CCTV, alarms, access control, and related systems.
- Support customers by troubleshooting technical issues and delivering timely, practical solutions.
- Ensure consistently high levels of customer satisfaction through effective communication and responsive support.
- Collaborate closely with sales, technical support, and product teams to address customer requirements and resolve issues efficiently.
- Conduct technical and project analysis in partnership with customers, ensuring accuracy and feasibility.
- Assist in preparing technical documentation, quotes, proposals, and solution recommendations.
- Maintain detailed and accurate records of customer interactions, technical queries, and resolutions within CRM tools.
- Stay up to date with new products, emerging technologies, industry trends, and relevant security standards.
Requirements
- Exceptional communication and interpersonal skills, with the ability to translate complex technical concepts into clear, customer‑friendly language.
- Strong analytical capability with the confidence to diagnose technical issues and provide practical, customer‑centric solutions.
- Highly organised, with strong problem‑solving skills and excellent attention to detail.
- A solid technical understanding of products related to IP CCTV, access control and alarm systems is advantageous.
Benefits
- Hybrid working model
- Competitive salary
- Opportunity to progress within a global business
- Excellent career development opportunities
- On-site gym
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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