Hybrid Account Manager – EMEA Key Accounts

at ESA - Electronic Security Association

• Job title: Account Manager – EMEA Key Accounts
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Oldham, United Kingdom

About the role

• Desk-based Account Manager for EMEA Key Accounts nurturing strategic client relationships. Ensuring tailored security solutions and customer satisfaction for revenue growth and partnership success.

Responsibilities

• Manage a portfolio of key clients within the EMEA region, acting as their primary point of contact.
• Develop a deep understanding of clients’ security requirements and business objectives.
• Present and promote our electronic security products and solutions tailored to client needs.
• Coordinate with internal teams (sales, technical support, logistics) to deliver exceptional service.
• Identify opportunities for upselling and cross-selling to maximize revenue.
• Monitor account performance and client satisfaction, proactively addressing issues.
• Keep abreast of industry trends, competitors, and new product offerings.
• Maintain accurate and up-to-date CRM records of client interactions and sales pipelines.
• Prepare and deliver regular reports on account status and forecasts.
• Assist the BDM in understanding and executing export procedures, including documentation, customs clearance, and freight logistics.
• Conduct detailed cost analysis for export shipments, including freight, tariffs, duties, taxes, and other related expenses.
• Prepare and review export quotations, proposals, and pricing strategies to ensure profitability and competitiveness.
• Coordinate with shipping partners, customs brokers, and freight forwarders to ensure timely and compliant export deliveries.
• Ensure all export documentation (commercial invoices, packing lists, certificates of origin, etc.) are accurate and compliant with international regulations.
• Monitor and analyze export logistics costs, suggesting ways to optimize and reduce expenses.
• Assist in market research to identify potential export opportunities and challenges in EMEA regions.
• Provide support in compliance with international trade laws, export control regulations, and company policies.
• Track shipment statuses and update relevant stakeholders on delivery timelines and potential issues.
• Support data collection and reporting related to export sales performance, costs, and market insights.

Requirements

• Strong understanding of B2B Customer needs, solutions, and industry standards.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to work independently and remotely, managing multiple accounts effectively.
• Fluency in English; additional languages relevant to EMEA are a plus.
• Analytical skills with attention to detail, especially in cost analysis and data interpretation.
• Good communication and coordination skills.
• Ability to work independently and support sales teams effectively.
• Proficiency in MS Office and export management software.

Benefits

• Hybrid working model
• Competitive salary and scalable incentive structure
• Opportunity to progress within a global, market‑leading business
• Excellent career development and learning opportunities
• Modern on‑site facilities, including a fully equipped gym
• Work with leading security technologies and top industry partners
• Dynamic, international, and collaborative work environment
• Development opportunities within a growing, future‑focused organisation