Sales Operations Specialist optimizing trade marketing for BAT's FMCG operations. Ensuring data integrity, supporting the field force and providing operational activity coordination.
EA
Hybrid Sales Operations Analyst
Posted 4 months ago
About the role
- Sales Operations Analyst providing administrative support to Inside Sales team at ADI Global Distribution. Key role in enhancing customer experience through efficient sales operations.
Responsibilities
- Process customer orders and quotes in SAP to specific SLA’s and customer requirement
- Ensuring ‘right first time, every time’ wherever possible against each order / quote / process
- Field telephone calls as initial line support
- Support first line e-commerce queries
- Liaise with relevant departments to complete customer order, queries and complaints
- Maintain and update customer records
- Support commercial sales in dealing with customer support to close and grow sales
- Direct customers to the correct teams for technical support, account queries
- Manage sales transactions as per customers’ requirements
- Up-sell through attachments and complete solution orders
- Investigate and resolve issues, complaints and invoice queries
- Effectively communicate with both external & internal customers
- Provide an exceptional customer experience against all customer transactions
- Participate in ad hoc projects to further enhance the customer experience
Requirements
- Customer experience
- Commercial awareness
- Communication skills
- People skills
- Critical thinking
- Active listening
- Learning absorption
- Sales Skills
- Attention to detail: correct transposing
- Ability to handle processing end to end
- SAP or similar ERP experience
- Strong Microsoft Office knowledge
Benefits
- Hybrid working environment
- Opportunity to progress within a global business
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Sales Operations Manager supporting the growth and operational scaling of a medical technology company. Collaborating with sales leadership on planning, compensation, and systems infrastructure.
Sales Operations Manager ensuring efficient operations in a global IoT platform business from Japan. Leading improvements and managing sales operations for inbound inquiries and partner support.
Sales Operations Analyst overseeing customer operations and contract strategies for Intel’s Cloud Service Providers. Ensure operational excellence and resolve critical business issues.
Analyst of Sales Operations focusing on variable compensation models for commercial teams at Neogrid, a retail technology company.
Sales Performance Manager at AutoTrader focused on B2B sales initiatives, customer loyalty, and new business development. Thrives in high - pressure, sales - driven environments with a commitment to outcomes.
Sales Operations Manager at Hastings Insurance driving profitability through data and operational insights. Collaborating with Sales Leadership and managing CRM strategies for effective insurance distribution.
Sales Enablement Manager owning programs to enhance revenue team performance in a K - 12 software company. Leveraging AI and analytics for better customer experiences and sales strategies.
Sales Operations Manager optimizing sales productivity and driving operations for Roo's veterinary staffing platform. Collaborating with cross - functional teams to execute GTM strategies and insights.
Sales Operations Lead responsible for building the sales operations foundation for Admincontrol in Oslo. Join a growing company offering smart collaboration solutions for decision - makers.