Sales Operations Analyst enhancing sales force productivity by streamlining operations at Wolters Kluwer. Managing routine sales reports, project coordination, and training materials administration.
EA
Hybrid Sales Operations Analyst
Posted 2 months ago
About the role
- Sales Operations Analyst providing administrative support to Inside Sales team at ADI Global Distribution. Key role in enhancing customer experience through efficient sales operations.
Responsibilities
- Process customer orders and quotes in SAP to specific SLA’s and customer requirement
- Ensuring ‘right first time, every time’ wherever possible against each order / quote / process
- Field telephone calls as initial line support
- Support first line e-commerce queries
- Liaise with relevant departments to complete customer order, queries and complaints
- Maintain and update customer records
- Support commercial sales in dealing with customer support to close and grow sales
- Direct customers to the correct teams for technical support, account queries
- Manage sales transactions as per customers’ requirements
- Up-sell through attachments and complete solution orders
- Investigate and resolve issues, complaints and invoice queries
- Effectively communicate with both external & internal customers
- Provide an exceptional customer experience against all customer transactions
- Participate in ad hoc projects to further enhance the customer experience
Requirements
- Customer experience
- Commercial awareness
- Communication skills
- People skills
- Critical thinking
- Active listening
- Learning absorption
- Sales Skills
- Attention to detail: correct transposing
- Ability to handle processing end to end
- SAP or similar ERP experience
- Strong Microsoft Office knowledge
Benefits
- Hybrid working environment
- Opportunity to progress within a global business
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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