Senior Associate, CRM leading operational and compliance procedures at CreditSights in Chicago. Collaborating with compliance teams to ensure efficient execution and issue resolution.
EA
Hybrid Partner Success Sales Associate II
Posted 2 weeks ago
About the role
- Partner Success Specialist serving as a key liaison between Outside Sales Representatives and partner accounts. Driving customer satisfaction and sales growth for a leading global distributor.
Responsibilities
- Serve as the primary support for Outside Sales Reps, addressing high-level customer inquiries and assisting in account management to maximize revenue & gross margin on assigned book of business.
- Prepare and manage quotes, proposals, and business reviews to support the sales process.
- Conduct customer research to identify opportunities for deeper engagement and account growth (eg cross sell, margin expansion, revenue growth)
- Manage Salesforce data, including account updates, pipeline tracking, and reporting to support sales representatives.
- Resolve customer issues by coordinating with internal teams to ensure timely and effective resolution.
- Analyze sales data to identify trends, opportunities, and areas for improvement
- Cultivate strong relationships with existing customers & suppliers to drive satisfaction, loyalty, and retention.
- Adapt day-to-day activities to meet the unique needs of customers.
- Partner closely with sales reps and other sales roles, including EB Sales Engineers and store counter sales teams, to deliver a seamless and high-quality customer experience.
- Facilitate effective handoffs and communication between teams to maintain account continuity and satisfaction.
- Assist with scheduling and coordinating partner meetings with outside sales representatives.
Requirements
- 3+ years of experience in account management, sales support, or customer service, preferably in distribution or related industries.
- Familiarity with Salesforce or similar CRM platforms.
- Proficient in MS Office (Excel, Word, PowerPoint, Outlook)
- Experience working with a distributor-based sales model a plus
Benefits
- Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
- 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
- 12 paid holidays each year
- 401K plan with up to 7% company match
- Four weeks parental leave without using vacation time
- Employee discounts on company products and other retail/service providers
- Opportunity to progress within a global business
- Product and leadership mentoring to ensure you are set up for success
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Customer Success Manager driving value for strategic Enterprise customers in the Transport, Logistics, and Manufacturing sectors. Cultivating partnerships and ensuring customer success through adoption and measurable outcomes.
Senior Customer Success Manager cultivating enterprise customer relationships at SafetyCulture. Leading adoption and expansion while ensuring strategic priorities are met in a hybrid work environment.
Customer Success Manager serving as the bridge between customers and the company. Developing IT strategies and managing client relationships for successful project outcomes in a hybrid work environment.
Global Senior Director leading CRM transformation and organizational change management at AstraZeneca. Collaborating cross - functionally to improve user experiences and drive measurable business impact.
Join Paysafe as a Marketing Customer Engagement Manager to lead consumer CRM strategies and lifecycle marketing. Collaborate globally to enhance customer engagement and retention across various platforms.
Partner Success Manager at Central Payments fostering client relationships and supporting innovative payment programs in a dynamic fintech environment.
CRM Consultant at iGoMoon driving business growth through HubSpot implementations and solutions. Collaborating with teams to enhance customer success and CRM effectiveness.
Client Success Agent managing customer accounts for janitorial services. Resolving service issues and ensuring customer satisfaction in Tampa, FL.
Senior CRM Analyst leading Salesforce Marketing Cloud operations at a financial solutions powerhouse. Focused on optimizing automated customer journeys and data analysis.