Hybrid Partner Success Sales Associate II

at ESA - Electronic Security Association

• Job title: Partner Success Sales Associate II
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $16 - $27 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Irving, United States

About the role

• Partner Success Specialist serving as a key liaison between Outside Sales Representatives and partner accounts. Driving customer satisfaction and sales growth for a leading global distributor.

Responsibilities

• Serve as the primary support for Outside Sales Reps, addressing high-level customer inquiries and assisting in account management to maximize revenue & gross margin on assigned book of business.
• Prepare and manage quotes, proposals, and business reviews to support the sales process.
• Conduct customer research to identify opportunities for deeper engagement and account growth (eg cross sell, margin expansion, revenue growth)
• Manage Salesforce data, including account updates, pipeline tracking, and reporting to support sales representatives.
• Resolve customer issues by coordinating with internal teams to ensure timely and effective resolution.
• Analyze sales data to identify trends, opportunities, and areas for improvement
• Cultivate strong relationships with existing customers & suppliers to drive satisfaction, loyalty, and retention.
• Adapt day-to-day activities to meet the unique needs of customers.
• Partner closely with sales reps and other sales roles, including EB Sales Engineers and store counter sales teams, to deliver a seamless and high-quality customer experience.
• Facilitate effective handoffs and communication between teams to maintain account continuity and satisfaction.
• Assist with scheduling and coordinating partner meetings with outside sales representatives.

Requirements

• 3+ years of experience in account management, sales support, or customer service, preferably in distribution or related industries.
• Familiarity with Salesforce or similar CRM platforms.
• Proficient in MS Office (Excel, Word, PowerPoint, Outlook)
• Experience working with a distributor-based sales model a plus

Benefits

• Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
• 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
• 12 paid holidays each year
• 401K plan with up to 7% company match
• Four weeks parental leave without using vacation time
• Employee discounts on company products and other retail/service providers
• Opportunity to progress within a global business
• Product and leadership mentoring to ensure you are set up for success