Customer Onboarding Specialist supporting customer success and education at health practice management software company. Role involves onboarding programs and addressing client inquiries.
About the role
- Customer Onboarding Specialist at Epignosis responsible for client LMS training and engagement. Promoting product adoption while ensuring customers meet their onboarding goals.
Responsibilities
- Conduct customer end-to-end training & onboarding.
- Conduct ad-hoc customer consultation calls.
- Act as a liaison between the customer and the support team during the onboarding and/or consultation period.
- Advise customers on best practices and responding to usability questions during the onboarding and/or consultation period.
- Assist webinar production and participates in live sessions.
- Assist in production of videos, knowledge base articles and resources.
- Be expert in TalentLMS and has good understanding of at least 1 other product.
- Identify upsell and cross-sell opportunities.
- Collect and address customer feedback.
Requirements
- Flexibility: Two to three days of the week 14:00-22:00 (remote) and two days of the week standard working hours (onsite).
- Prior phone customer-service experience.
- Native or near-native command of English.
- Ability to prioritize, multitask, and manage time productively.
- Excellent communication and presentation skills.
- Proactive, problem-solving skills, "Glass is half full" attitude.
- Team spirit; you seriously care about what you do and appreciate collaborating with your colleagues.
- Strong analytical skills and technical capabilities.
- Bachelor's degree or higher.
- ****Bonus points****
- Familiar with Salesforce or a similar CRM.
- Speak a second language
Benefits
- Competitive compensation packages – because great work deserves great rewards.
- Inclusive parental benefits – support for every kind of family, no matter your path to parenthood.
- Private health insurance plan – your well-being matters to us, on and off the clock.
- Participation in our stock options plan – share in our growth and success.
- Meal allowance – fuel your day, your way.
- Complimentary meals at the office – think daily breakfast spreads and lunch catered. Yes, we’re serious!
- Commuting benefits – choose what works for you: an OASA transport card or a parking space.
- Access to a nutritionist – personalized support to help you feel your best.
- Foreign language lessons – learn, grow, and expand your horizons.
- Access to our in-house blood bank – giving back is in our blood (literally).
- Professional development initiatives – we’re not just creating LMSs for others, we’re learners ourselves!
Job title
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