Social Media Manager at Born Social, a global social media agency. Responsible for managing client’s communities and social - first strategies in a fast - paced environment.
About the role
- Community Manager engaging with users across various platforms for Epidemic Sound's content. Driving conversations and collaborating with creators to enhance brand presence.
Responsibilities
- Be the front-line voice of Epidemic Sound across social channels, engaging with users, answering questions, and managing conversations.
- Contribute to the strategic vision of community engagement by identifying initiatives that foster meaningful conversations.
- Identify content opportunities from social listening, inbound comments, mentions, and creator activity.
- Collaborate with external creators for partnerships and content alignment.
- Conduct monthly engagement analysis and keep FAQ updated.
- Track competitor and industry communication trends to inform our approach.
- Spot relevant news, trends, and creative opportunities to spark conversation and engagement.
- Contribute to team OKRs and support content initiatives with community insights.
- Stay on top of social media trends and best practices to continually improve engagement.
Requirements
- Problem-solving skills: Positive, proactive, and able to handle front-line challenges.
- Experience in social media management, online customer service, or marketing coordination.
- Strong organizational and multitasking skills.
- Skilled writer: Able to quickly adapt to brand tone and maintain excellent grammar.
- Excellent communication and collaboration skills, comfortable talking to external creators.
- Social media native: able to spot engagement opportunities everywhere and adopt the right tone.
- Adaptable: quick to respond to changing priorities, trends, and strategies.
- Ability to manage multiple projects independently and meet deadlines.
- Relevant education: Bachelor’s degree in Communication, Marketing, or similar.
Benefits
- Equal opportunity employer
- Hybrid model
- Collaborative in person
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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