Community Manager engaging with users across various platforms for Epidemic Sound's content. Driving conversations and collaborating with creators to enhance brand presence.
Responsibilities
Be the front-line voice of Epidemic Sound across social channels, engaging with users, answering questions, and managing conversations.
Contribute to the strategic vision of community engagement by identifying initiatives that foster meaningful conversations.
Identify content opportunities from social listening, inbound comments, mentions, and creator activity.
Collaborate with external creators for partnerships and content alignment.
Conduct monthly engagement analysis and keep FAQ updated.
Track competitor and industry communication trends to inform our approach.
Spot relevant news, trends, and creative opportunities to spark conversation and engagement.
Contribute to team OKRs and support content initiatives with community insights.
Stay on top of social media trends and best practices to continually improve engagement.
Requirements
Problem-solving skills: Positive, proactive, and able to handle front-line challenges.
Experience in social media management, online customer service, or marketing coordination.
Strong organizational and multitasking skills.
Skilled writer: Able to quickly adapt to brand tone and maintain excellent grammar.
Excellent communication and collaboration skills, comfortable talking to external creators.
Social media native: able to spot engagement opportunities everywhere and adopt the right tone.
Adaptable: quick to respond to changing priorities, trends, and strategies.
Ability to manage multiple projects independently and meet deadlines.
Relevant education: Bachelor’s degree in Communication, Marketing, or similar.
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