IT Support Analyst joining the team to deliver exceptional support for hybrid employees. Troubleshooting devices and systems ensuring seamless operational efficiency.
About the role
- Technical Support Engineer providing technical expertise for NI products at Emerson. Involves customer support, product onboarding, and collaboration with R&D teams.
Responsibilities
- Provide technical support to customers across all escalation levels, ensuring timely and effective issue resolution
- Enable customer success by delivering both pre‑sales support (such as quick consultations, proof‑of‑concepts, and demonstrations) and post‑sales support, remotely and onsite
- Investigate, replicate, and perform root cause analysis for customer issues, delivering solutions within agreed service level agreements
- Educate and empower customers through technical training sessions and support engagements
- Guide customers through product onboarding, application troubleshooting, and ongoing solution maintenance
- Advocate for the customer experience by sharing insights and improvement opportunities with relevant internal teams
- Collaborate closely with NI Global Product R&D throughout the product lifecycle, providing feedback on design, reliability, and usability
- Escalate complex technical challenges to appropriate internal teams while maintaining ownership of the customer relationship
- Capture, document, and share technical knowledge to promote customer self‑service and continuous improvement
- Create and maintain knowledge base content in alignment with Knowledge‑Centered Service (KCS) practices
Requirements
- A bachelor’s or master’s degree in a STEM-related field (Science, Technology, Engineering, or Mathematics)
- Hands-on experience with at least one of the following programming languages:
- LabVIEW
- C#
- C++
- Python
- Foundational knowledge of electronic circuit design concepts and basic electronic instrumentation
- Strong teamwork and collaboration skills
- Willingness to engage directly with customers and provide hands-on technical support
- Ability and willingness to travel domestically or internationally as required
- Strong verbal, written, and interpersonal communication skills, with fluency in English
Benefits
- Comprehensive medical coverage
- Employee assistance programs
- Recognition initiatives
- Active employee resource groups
- Paid parental leave
- Vacation
- Holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior Technical Support Specialist at Trengo, resolving intricate technical issues and improving product quality for AI - driven communication. Working in a hybrid environment with international teams in Utrecht.
UI/UX Design Developer responsible for designing and developing user - centered web applications. Collaborating with teams to deliver high - quality front - end solutions using React and Azure DevOps.
Technical Support Engineer specializing in integrating and supporting Boomi Platform for NATO projects. Collaborate with teams to maintain and enhance NCIA Boomi environments for operational effectiveness.
Product Support Analyst resolving technical issues and providing support for Keyloop’s products. Collaborating with global teams while ensuring excellent customer service and satisfaction.
Support Engineer for Myfactory customers, ensuring optimal use of ERP Cloud solutions. Handling challenges swiftly to enhance customer satisfaction.
SAP ABAP Technical Analyst supporting and developing across SAP modules. Involves analysis, enhancements and testing within the AMS model, ensuring alignment with business requirements.
Oracle Fusion Technical Support Consultant offering support for Oracle Fusion applications. Troubleshooting, resolving issues, and enhancing customer satisfaction collaboratively in India.
Application Support Analyst responsible for software infrastructures and applications at Aviso Wealth. Collaborating with multiple business units and vendors to ensure seamless application delivery and support.
EBS Senior Support Analyst providing Oracle EBS R12 expertise and support across O2C processes. Collaborating with Finance users for effective communication and improvements.