Technical Support Engineer providing support for FortiGate and FortiAuthenticator. Collaborating with customers to resolve technical issues and ensure optimal product performance.
About the role
- Application Support Analyst responsible for software infrastructures and applications at Aviso Wealth. Collaborating with multiple business units and vendors to ensure seamless application delivery and support.
Responsibilities
- Manage and own delivery of application in collaboration with Aviso Business Units
- Lead and facilitate activities with vendors, including working closely with Aviso IT department with respect to the vendor roadmap
- Responsible for attending Focus Groups and Steering committees, coordinate with delivery teams for development work
- Review application releases for the apps under BAU scope and work with IT and Aviso Business units on these releases
- Manage day to day issues from Aviso Business Units with respect to the Applications
- Responsible for managing the BAU ticket queue/scope of work for various applications, Address regulatory, risk and audit requirement issues
- Responsible for managing all configuration changes for the Application
- Works with third party vendors with respect to data coming from the various Applications via SFTP, API, and other connectivity modes.
- Provide application support while recognizing bugs and opportunities for application enhancements and acts as a liaison between End-Users, Business Analysts and Developers
- Facilitate communication between technology teams and other departments on issue status and resolution
- Provide Overnight or weekend support for the applications on a rotational basis
Requirements
- IT related Diploma or Computer Science degree
- 3-5 years as Tier1/Tier2 Application Support in enterprise environment and experience using a ticketing system
- Certificat in ITIL
- Experience with SFTP, API, and other connectivity modes
- Excellent customer service and interpersonal skills
- Aptitude for learning, understanding, and applying new concepts
- Excellent analytical, critical thinking and problem solving skills
- Strong organization and detail-orientation with a commitment to documentation
- Fluent communication skills in English are required and bilingual skills in French are an asset
Benefits
- Competitive compensation package that rewards and recognizes individual contributions
- Excellent health, dental and insurance benefits to meet the diverse needs of our employees
- Generous vacation time, fitness benefit, parental leave top-up options
- Matching contributions to our retirement program
- Commitment to the continuous improvement of our staff through learning & development and an education assistance program
- Regular social events to foster teamwork
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Deposit Operations Support Analyst responsible for managing legal requests and providing customer support. Handling various operational tasks to ensure compliance and customer satisfaction within the bank.
Manage and grow a Technical Customer Support team at Anrok. Focus on customer - first processes and collaboration with Product and Engineering teams.
2nd Line Support Engineer at Darktrace providing IT support and troubleshooting for cybersecurity technologies. Collaborating with first and third line support while managing problem resolution and documentation.
VP of Technical Support Engineering at Slack overseeing global support and engagement strategies. Leading teams to ensure effective practices for exceptional customer experiences
U - Haul seeking a U - Box Field Support Analyst for operational support in Phoenix, Arizona. Role involves handling live support, incident management, and critical thinking in a high - volume environment.
Senior IT Customer Support Technician providing IT support for 500+ Army personnel. Resolving technical issues and ensuring optimal operation of computer systems on - site in South Carolina.
Technical Support role providing assistance and maintenance for financial technology solutions. Join Evertec in São Paulo, a leader in financial software solutions.
Technical Support Technician at Evertec responsible for support and control of tech equipment. Engaging in infrastructure projects within a dynamic and innovative financial technology environment.
Support Technician helping healthcare clients with IT technology and support. Providing hands - on experience in service desk operations and client management.