Technical Support Technician at Evertec responsible for support and control of tech equipment. Engaging in infrastructure projects within a dynamic and innovative financial technology environment.
About the role
- IT Support Analyst joining the team to deliver exceptional support for hybrid employees. Troubleshooting devices and systems ensuring seamless operational efficiency.
Responsibilities
- Monitor and respond to internal IT support tickets in a timely and professional manner.
- Troubleshoot hardware and software issues across both Windows and macOS environments.
- Collaborate with other departments to ensure employees have the tools and access they need.
- Participate in IT-related projects and rollouts as needed.
- Set up, configure, and maintain laptops, monitors, peripherals, and phones.
- Support employee onboarding and offboarding, including workstation setup, account provisioning, and equipment collection.
- Maintain inventory of hardware, software licenses, and IT supplies.
- Assist with user administration in Microsoft 365, Azure AD / Entra, and other company systems.
- Document common solutions and processes to build out our internal IT knowledge base.
Requirements
- Post-secondary diploma or degree in Information Technology, Computer Science, or a related field
- 2+ years of experience in an IT support or helpdesk role
- Working knowledge of Microsoft 365 administration and troubleshooting.
- Hands-on experience with Windows 10/11 and macOS environments
- Hardware setup and troubleshooting experience (laptops, docking stations, monitors, etc.)
- Bonus: Experience with ticketing systems and familiarity with MDM tools like Intune and Jamf Pro
- Must have or be eligible to obtain and maintain a security clearance as required for the role.
Benefits
- Flexible work arrangements
- Professional development opportunities
- Assistance in obtaining security clearance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Technical Support role providing assistance and maintenance for financial technology solutions. Join Evertec in São Paulo, a leader in financial software solutions.
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