Technical Support Engineer providing support for FortiGate and FortiAuthenticator. Collaborating with customers to resolve technical issues and ensure optimal product performance.
About the role
- Support Engineer for Myfactory customers, ensuring optimal use of ERP Cloud solutions. Handling challenges swiftly to enhance customer satisfaction.
Responsibilities
- As an FiCo support specialist, you are the first point of contact for our Myfactory customers and help them make the best use of our ERP Cloud solution.
- With your FiCo expertise and clear communication, you ensure that issues are resolved quickly and that our customers feel well supported.
Requirements
- A good understanding of business processes and workflows in small and medium-sized enterprises (SMEs)
- Completed vocational training, ideally with further qualification in business administration or a related field
- Understanding of business applications and ERP solutions
- Strong interest in IT and technology, with a willingness to engage in continuous learning
- Good communication and team skills
- Reliable personality with a strong commitment
- Customer-focused approach with a commitment to consistently deliver first-class service
- Interest in helping shape evolving processes
- Very good German language skills (written and spoken) and good English skills
Benefits
- Intensive and comprehensive handling of support cases with a focus on financial accounting and controlling (FiCo)
- Supporting our customers and partners by phone, email and via a ticketing system
- Increasing and maintaining customer satisfaction
- Maintenance of our ticketing tool, knowledge base and and documentation
- Close collaboration with the development team
- Independent testing and reproduction of reported errors for problem analysis
- Continuous expansion of your expertise across the entire Myfactory product range and the associated technical contexts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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