Technical Support Engineer providing second - line technical support and field services for Liquid and Power products in the Americas. Collaborating with colleagues to enhance customer satisfaction.
About the role
- Technical Support Engineer II providing customer support on Appleton Group products. Gain technical knowledge while assisting customers with inquiries and product troubleshooting.
Responsibilities
- Monitor and respond promptly to technical inquiries received via calls, emails, and chats.
- Perform essential product troubleshooting guided by information found in public documents and limited to business unit products.
- Analyze and explain product specifications, features, or applications to customers.
- Collect, organize, and send electronic documentation to customers.
- Collaborate in identifying, developing, and implementing project ideas for continuous process improvement.
Requirements
- Bachelor’s degree in Electrical Engineering or equivalent engineering courses.
- Solid understanding of basic electrical principles and their application.
- Knowledge of basic installations and applications of wiring and other electrical products.
- Experience in installations and applications of wiring and other related products.
Benefits
- Competitive benefits plans
- Variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition programs
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation
- Holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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