Bilingual Client Training Consultant providing training and support on Fidelity's technology platform. Ensuring clients are educated on using products and services effectively.
About the role
- Manufacturing Training Specialist managing and maintaining the Dozuki Knowledge and Training Management System. Collaborating with various teams to enhance system functionality and support end-users.
Responsibilities
- Manage system access, roles, and permissions to ensure data integrity and appropriate user access
- Oversee daily operations of Dozuki including configuration, course uploads, and user management
- Serve as the primary contact for Dozuki inquiries, offering technical support and resolving issues
- Monitor and analyze usage; create dashboards and reports to measure training completion and compliance
- Support regulatory and compliance-based training assignments and tracking
- Support the Training Department and Operations in structuring learning paths and onboarding experiences
- Assigning training courses, tracking learner progress, and generating reports on training completion
- Uploading, organizing, and updating learning materials within Dozuki. Collaborate and assist Content Creators
- Monitor documentation is updated as specified, including user guides, courses, work instructions, FAQs, and internal reference materials
Requirements
- High school diploma or equivalent
- Minimum of 3 years of hands-on experience administering an LMS platform
- Experience in user management, LMS configuration, course uploads, and permissions setup
- Proven ability to create LMS reports and track training metrics
- Experience supporting end-users and troubleshooting technical LMS issues
- Excellent troubleshooting, communication, and problem-solving skills
- Experience with Learning Management Systems or an Information System
- Strong organizational and time management abilities
- Ability to manage multiple priorities and work independently
- Comfortable working cross-functionally with Training, Operations, IT, HR, and business leaders
Benefits
- We provide a variety of medical insurance plans, with dental and vision coverage
- Employee Assistance Program
- 401(k)
- Tuition reimbursement
- Employee resource groups
- Recognition
- Flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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