Program Manager overseeing training activities and development of tech skills for associates at Walmart Global Tech in Bangalore. Collaborating with stakeholders and monitoring program effectiveness to ensure business objectives are met.
About the role
- Bilingual Client Training Consultant providing training and support on Fidelity's technology platform. Ensuring clients are educated on using products and services effectively.
Responsibilities
- Provide effective training to new and existing clients on how to use SCFC products and services, primarily by training trainers in-person, online, or on-site at client locations.
- Develop product training materials in collaboration with subject-matter experts within the organization to ensure accuracy and alignment with company objectives.
- Actively participate in the evaluation and launch of products or features.
- Provide support and training on SCFC client-facing applications as needed.
- Coordinate training sessions and ensure availability of training materials, technological equipment, and facilities.
- Provide necessary support for advisor onboarding and client acquisition.
- Facilitate advisors’ transition to the SCFC platform through training activities.
Requirements
- Bilingual (French/English)
- More than five years of experience in an account management or training role within the financial services sector, preferably in brokerage, account management, or custody operations
- Post-secondary degree or equivalent work experience
- Strong project management experience
- Enrollment in or completion of a continuing education certificate in training is considered an asset
- Canadian Securities Course (CSC) considered an asset
Benefits
- Flexible work arrangements
- Competitive total compensation, including an employer contribution to your group RRSP without a corresponding mandatory contribution from you
- Comprehensive health benefits from day one, including up to $5,000 per year for mental health services and therapies, with premiums fully employer-paid
- 100% paid parental leave at your salary for up to 25 weeks
- Up to $650 for home office equipment
- Generous time-off policy, including two paid days annually to volunteer for a charity of your choice
- Diversity and inclusion programs, including an active network of employee resource groups
- Extensive professional development opportunities, including access to over 11,000 learning and training courses, tuition reimbursement, and awards for obtaining required professional designations
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