Engineer supporting operational readiness across T - Mobile's production network by resolving complex issues. Contributing to network stability, readiness, and the ability to scale support across the organization.
EM
Hybrid Engineer I, Technical Support, Quote and Order Management, Marine Solutions
Posted 4 months ago
About the role
- Provide technical support to marine industry customers by managing orders and responding to inquiries. Join Emerson’s team in Mandaluyong City, Philippines.
Responsibilities
- Enter quote details, recommended product model codes, and miscellaneous items in the system and check for completeness of commercial requirements for Tier 0 orders.
- Validate and calculate pricing using offline pricing tools.
- Check and extract customer-specific information from business systems.
- Provide product lead times based on system data.
- Review configuration datasheets and validate them against customer requirements.
- Validate and check customer-provided model codes for correctness and applicability based on customer specifications and current product offerings.
- Coordinate with factory personnel, inside sales, and customer support teams to monitor the status of RFQs, orders, buyouts, shipment holds, shipment status, and inspections.
Requirements
- Bachelor's degree in Chemical Engineering, Mechanical Engineering, Instrumentation and Control Engineering, or related courses.
- Proficiency in Microsoft Office applications.
- Proficiency in English communication skills.
Benefits
- Medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation
- Holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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