Join a global team as Technical Support Specialist assisting customers with support requests. Shape customer experience through innovative solutions and collaboration with cross - functional teams.
EM
Hybrid Engineer I, Technical Support, Quote and Order Management, Marine Solutions
Posted last month
About the role
- Provide technical support to marine industry customers by managing orders and responding to inquiries. Join Emerson’s team in Mandaluyong City, Philippines.
Responsibilities
- Enter quote details, recommended product model codes, and miscellaneous items in the system and check for completeness of commercial requirements for Tier 0 orders.
- Validate and calculate pricing using offline pricing tools.
- Check and extract customer-specific information from business systems.
- Provide product lead times based on system data.
- Review configuration datasheets and validate them against customer requirements.
- Validate and check customer-provided model codes for correctness and applicability based on customer specifications and current product offerings.
- Coordinate with factory personnel, inside sales, and customer support teams to monitor the status of RFQs, orders, buyouts, shipment holds, shipment status, and inspections.
Requirements
- Bachelor's degree in Chemical Engineering, Mechanical Engineering, Instrumentation and Control Engineering, or related courses.
- Proficiency in Microsoft Office applications.
- Proficiency in English communication skills.
Benefits
- Medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation
- Holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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