Medicare Support Specialist supporting sales operations and acting as a liaison for Medicare advisors. Ensuring compliance and assisting with training and support for new advisors.
About the role
- Customer Service Representative for the European Customer Service team handling inquiries from Italy and Malta. Responsible for order management and customer support via phone and ERP system.
Responsibilities
- Be part of the European Customer Service team, acting as the primary contact for customers in Italy and Malta and internal departments, ensuring fast, reliable communication and thorough order follow-up.
- Answer all incoming calls and accurately place and manage orders in the ERP system (JD Edwards).
- Advise our customers on the product range, order status, and open orders via telephone and e-mail in a professional and solution-oriented manner.
- Support the Sales Office by handling customer-related questions and directing them to the appropriate contacts in other departments when needed.
- Handle various administrative tasks related to customer files, documentation, and data accuracy to ensure an excellent end-to-end customer experience.
Requirements
- Experience in a commercial, customer-focused, and international Customer Service team (such as customer support, order management, inside sales, or similar)
- Strong attention to detail, very good organizing skills, and solid computer skills, including good mastery of MS Office tools (Outlook, Word, Excel, PowerPoint)
- Knowledge of the „order-to-cash” process – preferably with ERP experience (JD Edwards, Oracle, SAP)
- Fluency in Italian and English (spoken and written); knowledge of other European languages is an advantage
- Very customer- and result- oriented, work organized according to the priorities and disciplined following the Emerson Professional Tools procedures and guidelines.
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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