Technical Support Specialist providing customer care and technical support for Avidbots products. Continuous interaction with clients and resolution of technical issues in a hybrid work environment.
About the role
- Customer Support Engineer at Emerson resolving engineering issues for control systems. Collaborating with customers and internal teams to provide troubleshooting and support.
Responsibilities
- Support a variety of product support functions and troubleshooting on control systems for customer issues
- Work with cutting edge control system technology, diagnose and resolve software, application, product and engineering problems
- Provide instruction to customers and internal teams
Requirements
- Bachelor's degree in engineering, computer science, or a similar technical educational curriculum, or relevant experience in lieu of education
- Legal authorization to work in the United States without sponsorship now or in the future
- Experience working with PLCs and/or DCS programming or support
- PMP, Microsoft, and/or Cisco certifications
Benefits
- We foster an environment that encourages innovation, collaboration, and diverse perspectives
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Variety of medical insurance plans, with dental and vision coverage
- Employee Assistance Program
- 401(k)
- Tuition reimbursement
- Employee resource groups
- Recognition
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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