Hybrid Account Director

at EMCOR Group, Inc.

• Job title: Account Director
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Cambridge, United States

About the role

• Account Director overseeing EFS client operations, ensuring key performance indicators are met and client satisfaction. Building relationships for sustainable account growth and promoting organizational leadership.

Responsibilities

• Build positive, productive, and transparent client relationships to ensure retention and sustainable account growth
• Conduct internal weekly operational reviews, monthly operational and financial reviews with customers, and Quarterly Business Reviews (QBR) with customer as a part of overall governance programs
• Serve as direct supervisor to all assigned site leaders and functional support specialists
• Work collaboratively to ensure positive, productive, and professional work environments that are consistent with EMCOR Values and EFS Operating Culture to maximize individual and collective team success
• Interview hire and train new leaders
• Manage the review process and engage in associate development
• Manage the operations and performance in support of the assigned client
• Ensure all Key Performance Indicators (KPI’s) and performance objectives are completed to satisfaction
• Troubleshoot client issues and initiate action to ensure client satisfaction
• Work collaboratively with EFS Finance Manager and Coordinator to manage all financials; including, but not limited to budget, cost savings, customer and vendor invoicing, AR collection, and profit/loss management
• Identify opportunities to expand services, including opportunities for other EMCOR companies
• Work collaboratively with procurement to help manage subcontractors assigned to account. This includes but is not limited to contract compliance, quality service delivery, timely invoicing and payments, and overall achievement of customer objectives
• Ensure commitment to environmental health and safety within the account by adhering to safety practices, investigating concerns, and making recommendations
• Ensure fiduciary compliance across all accounts with adherence to proper purchasing, billing, and travel procedures

Requirements

• Bachelor's degree (B. A.) from four-year college or university
• Seven to ten years related experience
• Must possess a valid driver’s license
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
• Experience with operations and maintenance for Commercial and Industrial Space is preferred
• Must have Facility Management, IFM experience preferred
• Strong computer skills are required primarily utilizing Microsoft Office Suites
• Ability to travel up to 50% of the time to ensure team and customer engagement across geographically dispersed locations

Benefits

• Competitive salary
• Benefits package